Foreword

The continuing efforts of the government to make public services efficient and readily accessible to its clients whereby cutting red tape and prevent corruption practices in the bureaucracy, has prompted the National Government to enact policy through RA No. 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” and its Implementing Rules and Regulations.

The Anti-Red Tape Authority, being the lead Agency in the implementation of this law ,has directed all government agencies including the Local Government Units (LGUs) to come up with their Agency Standards also known as Citizen’s Charter which are compliant to the new template in order to provide more comprehensive details of the services being rendered by the agencies concerned. This covers the external and internal services of the agencies.

More and more challenges are being addressed by the said law of which the Citizen’s Charter is among the crucial tools to achieve its objectives and to be able to comply with the marching order of the President to streamline and simplify the systems, procedures and requirements as well as rules and regulations in government services. Again, the role of the Local Government Unit is very important in this endeavor. As such, there is a need to closely examine its frontline and internal services to be able to contribute to the national goals and objectives to boost socioeconomic development in the countryside.

This Citizen’s Charter, being one of the components that the new law intends to achieve, serves as the comprehensive guide purposely to properly inform our clients and ensure transparency in the delivery of services of the LGU offices. Its form and contents being produced into handbook document, LGU website publication and billboards will allow our clients to be well-informed of our services, thereby creating a Culture of Good Governance.

 

Matatag, Marangal at Magiliw

na

Bayan ng

TAGKAWAYAN

 
 

To improve and strengthen local governance aimed towards the effective delivery of basic services, to promote peace and order, ensure public safety and adopt policies that will further improve the general welfare and well-being of the people of Tagkawayan.

 
 

We, the officials and employees of the Municipal Government of Tagkawayan commit to:

  • respond promptly and efficiently in serving the people's needs;
  • conciously and constantly take into account that Public Service is a Public Trust;
  • further pledge to build people-centered governance, and
  • to create business-friendly and client-friendly environment; and
  • be responsible and accountable for the discharge of our duties at all times.
 
 
HOW TO SEND FEEDBACK

Answer the client form and drop it at the designated drop box at the Public Assistance and Complaints Desk (PACD)

Contact numbers: 0908-872-9964 | 0917-830-2903
HOW FEEDBACKS ARE PROCESSED

Every Friday, the Municipal Administrator opens the drop box, compiles and records all feedback submitted.

Feedback that require answer are forwarded to the relevant offices and they are required to answer within three (3) days upon the receipt of the feedback.

The response of the concerned office is then relayed to the complaining citizen.

For inquiries and follow-ups, clients may contact the following
Contact numbers: 0908-872-9964 | 0917-830-2903

HOW TO FILE A COMPLAINT

Answer the client form and drop it at the designated drop box at the Public Assistance and Complaints Desk (PACD)

For inquiries and follow-ups, clients may contact the following:
Contact numbers: 0908-872-9964 | 0917-830-2903

HOW COMPLAINTS ARE PROCESSED

The PACD Officer opens the complaints drop box on a daily basis and evaluates each complaint.

Upon evaluation that the complaint is meritorious, the PACD Officer shall start the investigation and forward the complaints to the relevant office for their explanation.

The PACD Officer will create a report after the investigation and shall submit it to the Head of Agency for Appropriate Action.

The complaints Officer will give the feedback to the clients

For inquiries and follow-ups, clients may contact the following:
Contact numbers: 0908-872-9964 | 0917-830-2903

CONTACT NO. OF HEAD OF OFFICE/SECTION
Contact numbers: 0908-872-9964 | 0917-830-2903
E-mail: omm_lgutagkawayan@yahoo.com
 

LGU FLOOR PLAN